Returns / Repairs

Would you like to return your product or withdraw from your purchase?

We are sorry that your ordered product did not meet your expectations.
Simply register your return/withdrawal here using your email address and your order number.
Please note the standard withdrawal period of 30 days from receipt of the goods (during certain promotional periods, this period may be extended).
Please also note that we charge return costs of €5.50 in Germany and €6.50 / zł 27.50 in Europe. These return costs will be deducted from your refund amount.
Watches with a personalized engraving are excluded from the right of withdrawal/return (except in warranty cases).

Is your product defective and still within the warranty period (three years)?

Of course, we will help you as quickly as possible.
Please send an email to service@detomaso-watches.com with your name and your order number. Our Customer Service team will then contact you personally as soon as possible.
We offer a free insured return shipment for this purpose.
Once we receive your shipment, we will keep you informed by email about the progress of your case.

We aim to repair every warranty claim. However, we reserve the right to replace the item with an equivalent product (including a successor model, if applicable) if, for example, the original product is no longer available. In such cases, we will of course coordinate this with you in advance.

Is your product defective and outside the warranty period (three years)?

In this case, you can request a paid repair.
Please send an email to service@detomaso-watches.com with your name and your order number. Our Customer Service team will then contact you personally as soon as possible.
After receiving your request, we will send you a repair cost estimate. You can then decide whether you would like to proceed with the repair.

We aim to repair every item sent to us outside the warranty period. If the item is no longer part of our product range or we no longer have the required spare parts, we reserve the right to use similar components from other models. In such cases, we will of course coordinate this with you in advance. For watches sent to us without prior communication with our Customer Service team, we reserve the right to return them if suitable spare parts are no longer available.

NOTE: Please note that return shipping costs paid by the customer cannot be refunded.